Healthcare · Patient Growth
Referrals that run on a system, not on luck.
We turned a regional clinic network’s word of mouth into a measurable referral engine, with one clear offer for each patient group and a pipeline the whole team could see.
+126%
More qualified enquiries in six months
9 weeks
From kickoff to first campaign
14
Clinics on one shared pipeline
Why This Actually Matters
Nova Health had loyal patients and great clinicians, but growth depended on whoever happened to recommend them that month.
Each clinic ran its own promotions, messages drifted, and the leadership team couldn’t tell which channels were bringing in the patients they wanted most.
We fixed this by building one referral journey across every location, clear offers for each service line, and simple reporting that showed what was working.
What’s Included
Patient journey mapping
Referral programme design
Service line positioning
Multi-location reporting
Our Solution
One referral journey
Clear service offers
Shared pipeline stages
Monthly growth reviews
Results From This Exact Service
Within two quarters, referrals became the clinic network’s most reliable channel. Front-desk teams knew exactly how to ask, and every enquiry was tracked to a source.
Consistent
Measurable
Repeatable
Patient-first
Regional clinic network
+126%
More qualified patient enquiries within six months of launching the referral system.
Front-desk teams
2.4×
Increase in referral asks completed per week after the new scripts rolled out.
Format & Investment
What the engagement looked like, from first workshop to handover.
9 weeks
Fixed timeline, weekly working sessions
$9,800
Flat fee, no hourly billing
14 clinics
Multi-location healthcare network
